🤝 Secure Digital Mediation

Digital Mediation Terms

The mediation system in Elawaady aims to organize secure and fully transparent digital buying and selling processes.

Last updated: 26/06/2026 | Applicable to all mediation transactions

Digital mediation service inside Elawaady Platform aims to organize buying and selling operations between buyer and seller in a more secure and clear way, documenting agreement steps and reducing dispute or fraud possibilities.

📋 General Terms

  1. Mediation is done only through the announced official channels within the platform.
  2. No agreement outside official chats or links is recognized.
  3. Deal details must be clarified before starting, including: account or service type, platform, price, status, delivery method, delivery duration, and any additional terms between parties.
  4. Mediation is not executed until all parties agree to the terms.
  5. The platform does not bear responsibility for any transaction made outside official channels.
  6. The mediator has the right to stop the deal in case of suspected fraud or unclear data.
  7. Any mediation fees are clarified before starting the deal.
  8. In case of dispute, the deal details documented inside the request or official chat are referred to.

✅ Seller Rights

  • Show their service or account with correct and clear data.
  • Know the deal value and mediation fees before execution.
  • Receive the payment after completing delivery as agreed.
  • Request clarification of any step before starting the deal.

📌 Seller Obligations

  • Provide correct data about the account or service.
  • Do not hide any problems, restrictions, or violations.
  • Commit to the agreed delivery method.
  • Do not communicate with the buyer outside mediation to complete the deal away from the platform.
  • Do not retrieve the account or disable the service after delivery.

✅ Buyer Rights

  • Know the service or account details before paying.
  • Request proofs or appropriate information before completing the deal.
  • Receive the service or account as agreed.
  • Request mediator intervention in case of a problem during execution.

📌 Buyer Obligations

  • Commit to payment as agreed.
  • Do not request data or steps outside platform terms.
  • Review deal details before agreeing.
  • Do not deal outside the official mediator after the deal starts.
  • Confirm receipt when execution is completed.

💰 Mediation Fees

Mediation fees are determined by deal type and value, and are clarified before starting execution. No unannounced fees are imposed after the agreement except with parties' consent.

Important Alert: Any transaction outside official channels or without an approved mediator is not the platform's responsibility.

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