Privacy Policy

1. Data We Collect

When using the platform, we collect the following types of data:

• Account Data: Name, email, phone number.
• Transaction Data: Order history, payments, details of requested services.
• Browsing Data: IP address, browser type, visited pages.
• Contact Data: Messages sent through contact forms.

2. How We Use Your Data

We use your data only for the following purposes:

• Provide services and complete transactions.
• Communicate with you regarding your orders and account.
• Improve service quality and develop the platform.
• Prevent fraud and protect platform security.
• Comply with legal and regulatory requirements.

3. Data Sharing

We do not sell your data to any third party. We share your data only in the following cases:

• With suppliers and service providers when necessary to complete the transaction.
• With government entities when there is a binding legal request.
• With payment partners to process financial transactions securely.

4. Cookies

We use cookies to improve your experience and remember your settings. You can disable cookies from your browser settings, but this may affect some platform functionalities.

5. Data Security

We apply high security standards to protect your data, including:

• Data encryption during transit (SSL/TLS).
• Encrypting passwords using secure hashing algorithms.
• Periodic security reviews of the infrastructure.
• Restricting internal access to sensitive data.

For more details, check the Security & Protection →.

6. Data Retention Period

We retain your data for the duration of your account activity, and after closing the account, we retain some of it for a period not exceeding 3 years in accordance with legal requirements.

7. Your Rights

You have the right at any time to:

• Request a copy of your personal data.
• Correct any inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Opt-out of marketing communications.

To exercise these rights, contact us at: support@elawaady.com: support@elawaady.com