💰 Refund Right
Refund Policy
We care about your complete satisfaction. Here are the terms and cases for refunding paid amounts.
Last updated: 26/06/2026
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Applicable to all transactions
1. Cases Eligible for Full Refund
- Complete failure to execute the requested service by the supplier.
- Expiry of the agreed service execution duration without starting execution.
- Proof that the supplier provided misleading information about the service.
- Presence of a technical error on the platform side resulting in double charging.
- Order cancellation before being accepted by the supplier (within 24 hours).
2. Cases Eligible for Partial Refund
- Delivering the service partially or not matching agreed specifications.
- Delivery delay beyond the specified time by more than 48 hours.
- Presence of clear defects in the provided service acknowledged by the supplier.
3. Cases Not Eligible for Refund
- Digital services that have started execution and were fully delivered according to specifications.
- Objecting to the service after more than 48 hours from delivery.
- Change of buyer's mind without a defect in the service.
- Failure of the buyer to meet the requirements necessary to receive the service.
- Abuse of service violating terms of use.
4. Refund Request Process
1
Submit Request
Contact support via email or WhatsApp mentioning order number and refund reason.
2
Review
Our team reviews the request and attached documents within 24-48 working hours.
3
Decision
We notify you of the refund decision, clarifying reasons in case of rejection.
4
Execution
Approved refund is executed within 3-7 working days via the original payment method.